Privacy Policy
This Privacy Policy (the “Policy”) sets forth how ee-supply (the “Company,” “we,” “our,” or “us”) collects, uses, manages, and protects personal data in connection with all products and services provided through our import agency and related services (collectively, the “Services”).
By using the Services, users (“Users”) agree to the practices described in this Policy.
1. Definition of Personal Data
1.1 Personal Data
“Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to name, address, telephone number, email address, payment information, identification data, or any other information that can directly or indirectly identify an individual, in accordance with applicable data protection laws and regulations.
1.2 Usage Data and Technical Information
We may also collect non-identifiable information, including but not limited to:
Service usage history
Access logs and timestamps
IP address
Browser type and device information
Cookie identifiers
Location data (where permitted)
Search queries and interaction data
Such information may be treated as Personal Data when combined with other identifying information.
2. Collection of Personal Data
We may collect Personal Data through the following means:
When Users register for or use the Services
When Users contact us or submit inquiries
When transactions, payments, or shipments are processed
When Users access or interact with our website or systems
From affiliated companies, business partners, logistics providers, payment processors, or marketing partners, where permitted by law
3. Purpose of Use
We collect and use Personal Data for the following purposes:
To provide, operate, and maintain the Services
To manage user accounts and registrations
To process orders, payments, and deliveries
To verify user identity and prevent fraud or misuse
To communicate with Users regarding inquiries, updates, or service-related matters
To improve service quality, functionality, and user experience
To comply with legal, regulatory, and contractual obligations
To conduct internal analysis, audits, and statistical processing
To display or distribute information, advertisements, or content related to our Services or those of our partners (where permitted by law)
To fulfill any purpose incidental or related to the above
4. Cookies and Similar Technologies
We may use cookies, web beacons, JavaScript, and similar technologies to collect usage and technical data.
Cookies are small data files stored on a User’s device that enable us to recognize browsers, improve functionality, and analyze usage trends.
Users may manage or disable cookies through their browser settings. Please note that disabling cookies may limit access to certain features or Services.
Where required by applicable law, we will obtain user consent before using cookies or similar technologies.
5. Management and Security of Personal Data
We implement appropriate technical, organizational, and administrative measures to safeguard Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.
Only authorized personnel and service providers with a legitimate business need are permitted access to Personal Data.
6. Disclosure and Sharing of Personal Data
We do not disclose Personal Data to third parties except in the following circumstances:
With the User’s consent
When required to provide the Services (e.g., logistics providers, payment processors, IT vendors)
When required or permitted by applicable laws or regulations
When necessary to protect the rights, property, safety, or security of the Company, Users, or third parties
In connection with business transfers such as mergers, acquisitions, or asset sales
For advertising, marketing, or analytics purposes, where permitted by law
All third parties receiving Personal Data are required to handle such data in accordance with applicable laws and contractual obligations.
7. International Data Transfers
Personal Data may be transferred to, stored in, or processed in countries other than the User’s country of residence.
In such cases, we will take appropriate measures to ensure that Personal Data is protected in accordance with applicable data protection laws.
8. User Rights
Subject to applicable laws, Users may have the right to:
Access their Personal Data
Request correction or update of inaccurate data
Request deletion or restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Requests regarding Personal Data should be submitted through the contact method designated by the Company.
9. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
10. Limitation of Liability
We are not responsible for:
Personal Data disclosed by Users through external websites or services linked from our Services
Unauthorized access resulting from User negligence, including improper management of login credentials
11. Changes to This Policy
We may update this Policy from time to time without prior notice.
Any changes will become effective upon publication on our website or service platform, unless otherwise specified.
12. Contact Information
For inquiries regarding this Privacy Policy or the handling of Personal Data, please contact us through the official contact channels provided on our website.